TERMS AND CONDITIONS


Article 1 – Purchase agreement
After placing an order via the webshop at www.suzanmarijnissen.com the purchase agreement is established. 

Article 2 – Prices
All of the mentioned prices are VAT inclusive. The prices of the products, possible discounts and shipping costs are automatically calculated and will be shown in your shopping cart when you check out. All prices are in euro’s and are subject to change. Changed prices do not affect ongoing orders. 

Article 3 – Delivery and delivery costs webshop
3.1 When placing an order via our webshop the delivery service of StudioSUZANMARIJNISSEN is automatically applied, this includes delivery costs. These costs will be shown in your shopping cart. 
If you do not want to use the delivery service, you need to choose the option to pick up your order. You can only arrange your pick up data by contacting the studio via e mail.

3.2 delivery costs webshop for delivery inside the Netherlands. 
Minimum order amount is € 15,-
From € 0,00 to € 250,- the delivery costs are vary from 3,95 – 6,95 in The Netherlands.
From 250,- there are no delivery costs.

3.3 delivery costs webshop for delivery inside EU1.
Minimum order amount is € 19,95,-. 
Delivery outside of The Netherlands is possible within zone EU1, the costs vary with a minimum of € 9,31 depending on the country //  EU1: Denmark (excl. Faroe Islands en Greenland), Germany, England, France (incl. Corsica en Monaco), Italy (excl. San Marino en Vatican City), Luxembourg, Austria, Spain (incl. Balearic Island, excl. Canary Islands), United Kingdom (excl. Gibraltar en Channel Islands) and Sweden.
For countries outside of the EU1 zone, please contact the studio for sending options. There is no guarantee that sending to every country is possible.

Article 4 – Delivery
4.1 Orders will be shipped within 3 – 7 working days after receipt of payment. (this excludes unforeseen circumstances)

4.2 Exceeding the delivery time does not entitle you to compensation nor the right to cancel your order or to terminate the agreement unless the delay in delivery is such that you cannot reasonably expect you to maintain the agreement. You are then entitled to cancel the order or terminate the agreement if necessary. All mentioned delivery times are only indicative and cannot lead to any right or liability.

4.3 StudioSUZANMARIJNISSEN reserves the right to cancel an order or part of it at any time due to the unavailability of products or for any reason whatsoever. The product costs associated with the StudioSUZANMARIJNISSEN canceled or partially canceled order will be refunded.
A canceled or partially canceled order by StudioSUZANMARIJNISSEN does not entitle you to any compensation.

Article 5 – Payment methods 
Payment can be made in the following ways:
1 Cash payment at pick up. Also you pay no shipping. (note, ony applies when you place an order   
   via the webshop department or via email order.)
2 Orders can be easily paid by bank transfer via our Checkout Portal websystem. You can pay with 
  any creditcard.
3 Email orders can also be paid online, in which you will receive our IBAN number. 
  NL**RABO0******358, BIC:RABONL2U, StudioSUZANMARIJNISSEN in Arnhem. You will be 
  quoting your ordernumber with your transfer. 

Article 6 – Changes to terms
Applicable is the latest version or the version that was valid at the time of placing an order. 

Article 7 – Privacy policy
The information you provide will be included in the customer database of StudioSUZANMARIJNISSEN. This database also contains the data necessary for the settlement of orders, including delivery and payment information. The client database is used strictly confidential for the execution and settlement of orders and will never be disclosed to third parties. 

Article 8 – Ownership
8.1 All right to the product are reserved to StudioSUZANMARIJNISSEN until receipt of payment. After receipt of payment the ownership and responsibility of the product will transfer to the buyer.


8.2 All rights reserved to every (product-) design created by StudioSUZANMARIJNISSEN. This includes every photo, drawing, text and product present on website www.suzanmarijnissen.com, via email contact info.suzanmarijnissen@gmail.com and within our webshop.

Article 9 – Returns/ cancel
9.1 Each order can be canceled at the date of placing the order, this without any costs. Orders can be canceled by sending an e mail to StudioSUZANMARIJNISSEN, this can be done via our email address info.suzanmarijnissen@gmail.com, which is noted at the contact page of our website. Your cancellation will be confirmed by e-mail. In your written cancellation you need to mention your full name and order number. 

9.2 Are you not completely satisfied with your new products? You can return your order within 14 days. The return term starts on the day you receive your order.  NOTE: Please register your return shipment in advance by following the instructions below. We can not process a return shipment without registration. Register your return no later than 14 days after receiving your glasses by sending an email to info.suzanmarijnissen@gmail.com. Please mention the following information when registering your return shipment:

Name:
Order number:
Which product do you want to return:
Reason for the return:
The desired solution:

9.3 If you wish to cancel your order but did not do so on the date of placing the order or cannot provide an confirmation of cancellation, there is a chance the order is already shipped off. In that case you will receive the order within a few working days and can ship them back within 14 days. You will receive the full purchase amount without the shipping costs.

9.4 For the repayment of money paid (in advance), we also need your bank information. Customers from Different countries, for example Belgium should also mention the IBAN and BIC/ Swift number of their own bank. Note: the account you specify for repayment must be equal to the account on which payment was receipt by StudioSUZANMARIJNISSEN. This due to possible fraud refunds. Extra bank costs that occure with a repayment transfer to foreign counties will be withdrawn from the total refund amount. 

9.5 After receiving a returning email and the product, your refund will be transferred back to you within 30 days.